Driftword
Terms of Service
Effective November 1, 2026
1. Agreeing to these terms
Driftword (the "App") is provided by Newline Technical Innovations LLC, a Colorado limited liability company ("we", "us", "our"). By downloading, installing, opening or using the App, you agree to these Terms. If you do not agree, do not use the App.
You must be at least 18 to accept these Terms. If you set up the App for another person, such as a patient, family member or client (the "User"), you accept these Terms for yourself and on that person's behalf, and you are responsible for how the App is set up and used for them.
2. What the App is, and what it is not
The App is a general-purpose typing and speech tool for phones and tablets, offered only through the Apple App Store and Google Play. It lets a person pick letters, words and phrases with a finger, a pointer, or head or eye movement seen by the device's camera, and reads the result aloud with the device's own voice.
The App is not a medical device. It is not intended to diagnose, treat, cure, mitigate, monitor or prevent any disease or condition. It has not been reviewed, cleared or approved by the U.S. Food and Drug Administration or any other regulator.
We do not provide medical, nursing, therapy, speech-language, caregiving or emergency services, and nothing in the App is medical advice. The App is not a substitute for a communication device or plan recommended by a speech-language pathologist, doctor or other clinician. Decisions about care belong to the User, their caregivers and their health care providers.
3. Safety
Mounts, stands and placement are your responsibility. You alone choose, install, adjust and check any mount, stand, clamp, holder, pillow or other support used with the device. Phones, tablets and mounts can slip, tip, fall or come loose, and can injure someone, including a person who cannot move out of the way.
- Never place a device, mount or cable where a fall or a loose part could injure someone, cover the face, press on the body, or block breathing, tubes, lines or medical equipment.
- Keep charging cables away from the neck and from places where they could trip someone or catch on equipment.
- Follow the mount maker's instructions and the rules of any hospital or care facility, and check the setup regularly and after the bed, chair or person is moved.
- Devices can get warm while charging and using the camera. Do not leave one resting against skin for long periods.
Any drawings, examples or suggestions in the App about mounting or placing a device are general illustrations only. They are not instructions, safety assessments or endorsements of any product.
The App does not contact anyone. The Help button only shows and speaks a message on the device. It does not call, text or alert anyone, and it is not connected to a nurse call system or to emergency services. Do not rely on the App to get help in an emergency. In an emergency, call 911 or use the facility's emergency system.
Supervision. A person who depends on the App should always have another way to get help, and a caregiver should be present or within reach.
Comfort. Using the App can be tiring, especially with head or eye movement. Stop and rest if it causes discomfort, strain or fatigue.
4. Messages can be wrong or misunderstood
The App guesses and suggests words, and it picks whatever the paddle or pointer rests on. A message can therefore be wrong, incomplete or unintended, for example because of a wrong prediction, an accidental tap, a tremor, a camera tracking error, a misheard or mispronounced voice, a quiet speaker or a device that stopped working.
Always confirm important messages another way, such as a yes or no question, before acting on them. This matters most for anything about pain, symptoms, medication, treatment, consent, end-of-life wishes, money or legal matters. The App is not intended for giving legal consent or signing documents.
We are not responsible for any decision, action, delay or harm that results from a message that was created, spoken, shown, misunderstood or not delivered by the App.
Saved information can be lost. Favorites, personal words, recent phrases, learned words and settings are stored only on the device. They are lost if the App's data is cleared, the App is removed or the device fails. Use the App's backup feature to keep a copy.
5. Support
The App comes with very limited technical support, or none. You can report bugs to support@newline.us. We read reports as time allows, but we do not promise a reply, a fix, an update or any response time.
We do not offer phone or live support, and we cannot help with setting up devices or mounts, with a person's care, or with medical questions. Please do not send health information about yourself or anyone else in a bug report.
We may change, suspend or stop offering the App, or any feature of it, at any time and without notice.
6. No warranty, and limits on our liability
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY OR NON-INFRINGEMENT. We do not promise that the App will work without errors or interruption, on every device, or with every camera, voice or mount.
Your risks. You understand that using the App involves risks, including a device or mount falling, messages being wrong or misunderstood, camera tracking failing, the device's battery or voice failing, and saved information being lost. You accept those risks.
LIMITATION OF LIABILITY. TO THE FULLEST EXTENT THE LAW ALLOWS, NEWLINE TECHNICAL INNOVATIONS LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES AND CONTRACTORS ARE NOT LIABLE FOR:
- any indirect, incidental, special, consequential, exemplary or punitive damages;
- personal injury, death or property damage connected with any device, mount, stand, cable or setup used with the App;
- any harm from a message being created, spoken, shown, misunderstood, delayed or not delivered, or from relying on one;
- loss of data, favorites, personal words or settings.
THIS APPLIES WHATEVER THE LEGAL THEORY, INCLUDING CONTRACT, PRODUCT LIABILITY AND NEGLIGENCE, INCLUDING OUR OWN NEGLIGENCE, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE. OUR TOTAL LIABILITY FOR ANY CLAIM CONNECTED WITH THE APP IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID FOR THE APP, OR US $50.
These limits do not cover liability for our gross negligence, willful misconduct or fraud, or anything else the law does not allow to be limited. Nothing in these Terms takes away a right you have under a consumer protection law that cannot be waived.
Indemnity. You agree to defend, indemnify and hold harmless Newline Technical Innovations LLC and its members, managers, employees and contractors from any claim, loss or expense (including reasonable legal fees) that comes from your use of the App, your setup of the App or of any device or mount for another person, or your breaking these Terms.
7. Your license, and who owns what
License. We give you a personal, non-exclusive, non-transferable, revocable license to use the App on the devices that the app store you got it from allows, under that store's rules. On the Apple App Store, that means Apple devices you own or control that use your Apple Account, plus family members where Family Sharing applies. On Google Play, it means Android devices signed in to your Google account, plus family members where the store allows sharing. A purchase stays in the store it was made in: buying the App on the Apple App Store does not include the Google Play version, and the other way around.
You may not copy, sell, rent or redistribute the App; reverse engineer it except where the law allows; remove its notices; or use it for anything unlawful.
Ownership. The App, including its code, design and drawings, belongs to Newline Technical Innovations LLC and is protected by copyright and other laws. The App's name and logo are our trademarks.
Third-party parts. The App includes open-source software, fonts and data from others. Each is licensed under its own terms, listed on the App's About page, and those terms govern that part.
Feedback. If you send us ideas or suggestions, we may use them freely and without owing you anything.
Apple App Store. If you got the App from Apple's App Store:
- These Terms are between you and us, not Apple. We, not Apple, are responsible for the App and its content.
- Your license is limited to Apple-branded devices you own or control, as the App Store's Usage Rules allow.
- Apple has no obligation to provide any maintenance or support for the App.
- If the App fails to meet any warranty that applies, you may tell Apple, and Apple will refund the price you paid, if any. Apple has no other warranty obligation for the App.
- We, not Apple, are responsible for any claim about the App, including product liability claims, claims that it fails to meet a legal or regulatory requirement, and consumer protection claims.
- We, not Apple, are responsible for investigating and defending any claim that the App infringes someone's intellectual property.
- You confirm that you are not in a country under a U.S. government embargo, and not on a U.S. government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Google Play. If you got the App from Google Play, Google Play's Terms of Service also apply. These Terms are between you and us, and Google is not responsible for the App.
8. Changes, disputes and the rest
Changes. We may update these Terms. We will change the date at the top and show a notice in the App for important changes. Using the App after a change means you accept the new Terms.
Governing law. These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. Any dispute will be brought only in the state courts in El Paso County, Colorado, or the federal court for the District of Colorado, and you agree to those courts' jurisdiction. Either of us may instead bring a claim in small claims court if it qualifies.
General. If any part of these Terms cannot be enforced, the rest still applies. Not enforcing a right is not a waiver of it. These Terms are the whole agreement between you and us about the App. You may not transfer them; we may transfer them to a successor.
Contact. Newline Technical Innovations LLC, support@newline.us.